For hotels in Mexico
Hotel automation: online check-in and guest CRM
Prepare arrivals, keep guest history in one place and follow up on inquiries. We start with your reception workflow and the tools you already use.
Free consultation. Fully remote service.
Explore the possible scope
What we can prepare for your operation
Choose processes that address a specific problem. These are examples of deliverables that can be defined in your proposal.
Prepared arrivals
An online registration form and a view of outstanding items before handing over the room.
Guest history
A record with contact details, stays, requests and the person responsible for the next follow-up.
Messages with context
Hotel-approved confirmations, directions and answers to common questions, with exceptions handed to your team.
Your PMS is the system used to manage bookings and rooms. Connecting it to a CRM can reduce repeated data entry when the provider supports the connection and it has been tested for your operation.
Illustrative example
A Friday arrival, with outstanding items in view
This shows one possible workflow. It must fit the rules and systems of each hotel.
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01
Booking identified
Reception links the message to example booking R-104 and checks the arrival date.
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02
Registration pending
The guest receives the agreed link. Your team can see which details still need attention.
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03
Arrival reviewed
Reception reviews outstanding items and confirms how to hand over the room.
A changed date, missing detail or unavailable system should create a visible task for reception. Your team retains decisions about availability, payment and room access.
What shapes your quote
Tell us which task takes the most reception time and which systems you use.
- Properties, rooms and staff who would use the system.
- Booking sources and your current PMS or reservation tool.
- Required messages, languages and follow-up tasks.
- Available data and connections that need assessment.
Confirm the scope before starting
Review the proposed features, your team's responsibilities, and any licenses, maintenance or external services that need a separate agreement.
What to check for PMS, payment and lock systems
Availability depends on the provider, account plan and permissions. For example, Cloudbeds API access documentation distinguishes included access from additional access.
Pre-registration alone does not verify identity, collect payment or open a room. Those functions require compatible tools and specific tests before guests use them.
Guides to help you decide
Detailed guides in Spanish:
Frequently asked questions
What does hotel automation include?
The scope is defined for each project. Options include online pre-registration, guest records, WhatsApp messages, reception tasks and reports. Connections to booking, payment, invoicing or lock systems are assessed separately against the available tools.
Can you connect to my PMS?
We first review your property management system, its plan, account permissions and available connection features. Compatibility must be confirmed before proposing an integration. Where a connection is unavailable, we can assess a registration process reviewed by reception.
Can guests enter without visiting reception?
Pre-registration collects details before arrival. Direct room access is a separate scope requiring compatible locks, a validated booking and a fallback process. Your hotel determines which checks to retain before handing over the room.
What determines the cost and timeline?
The chosen processes, hotel tools, number of properties and languages affect the scope. Required third-party licenses and services also need to be reviewed. The proposal defines the scope and timeline; the initial consultation is free.
Do you work with small hotels outside Baja California?
Yes. We work remotely with hotels throughout Mexico. A small property can start by assessing a limited process, such as preparing arrivals or keeping track of guest inquiries.
Start with the task that takes the most reception time
Tell us how bookings reach your hotel and what you want to improve. We can review the options in a free consultation.
